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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
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Update by user Aug 21

we can almost never get into a resort, because they have oversold and underbuilt. then if you have to cancel for any reason, you get nothing back.

you loose all your money! if you buy their cancellation insurance, you still loose everything if you cancel less than a month out, they don't care why, even if you have a death or accident. then they discriminate against single women by calling us Mrs all the time and say we can let someone else have our vacation, when I have told them many times I am alone.

and they keep harassing me for payment, when I have it set up for auto draft! they are so inept, they can't even do a simple auto draft!

Original review posted by user Aug 21

we have a timeshare with them and the cruise and travel lifetime membership. if you book with them you can only cancel within 24 hours or you loose all your money, if pay for their "travel insurance" you still have to cancel 30 days out,, so even if someone dies, or is injured within 30 days, you loose ALL YOU MONEY!

it is the worst insurance out there!

they don't give a darn, and are "heartless", oh, but they will let someone else take your vacation.. but that discriminates against single people and they call single woman mrs all the time, which also discriminates against single women!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $3.

Preferred solution: Let the company propose a solution.

Westgate Resorts Cons: Can not do something as simple as an auto draft.

  • There Is Zero Cancellation
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