I specifically asked West gate resort if i can cancel my travel once it was booked due to health reason. sales rep informed me that i can cancel within 14 days from arrival for a full refund and $25 charge for cancellation within 7 days from arrival.
I went to cancel my trip which was in August, they won't let me cancel and provide refund. they mentioned i had to cancel within 14 days from booking.
what i learned from this experience is that once they have your money they wont cancel or change your reservation. so be careful with your reservation
Monetary Loss: $800.