Hamilton, Alabama
Not resolved
4.0
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Cleanliness
Location
2 comments

We bought a Westgate timeshare many years ago and never get to use it!!!! Every tin we try to get a reservation they never have anything available.

Wouldn't you think that owners would have priority!!! If they would stop offering specials, then the owners might have a chance to get a room.

We would sell it, but who wants it! Westgate won't even buy back their own property!!!!

Product or Service Mentioned: Westgate Resorts Vacation Ownership.

Reason of review: Not as described/ advertised.

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Anonymous
#1224467

You didn't provide sufficient specificity. At what resort did you purchase (Westgate has several resorts)?

I assume you purchased points. If you purchased a fixed-week, your ownership must be made available to you (unless repairs are being made to the unit during that specific week).

If you purchased points look at it as two huge "pots". In the beginning all the certificates are contained in the Developer's pot (as he owns all the memberships). He can do whatever he wants to with each of the units, as long as he owns them.

As point memberships are sold, the certificate of ownership must be transferred from the Developer's "pot" into the Owners "pot". Thus, when you request a reservation, you are in competition with the other certificate owners for occupancy during a specific week at a specific resort. The Developer may still own thousands of units, but you do not have automatic access to his units. Your right to use is restricted to timeshare owners units.

When you purchased, you were probably given certificates for "bonus weeks". These are weeks owned by the Developer, which you may use (subject to payment of the maintenance fee and availability).

Availability of a specific week is subject to the Developer's discretion. If there is a major convention in town, the Developer may decide to sell those weeks for use as hotel room occupancy for convention attendees, instead of making the week available for bonus week certificate redemption.

Anonymous
#1197873

This video is more than 3 years old of the problems with Westgate time share scams. It can help you get out of you timeshare.

https://www.youtube.com/watch?v=AoNSvmhlshk

https://www.youtube.com/watch?v=65ia68MxFzU

This video is more than 3 years old of the problems with Westgate time share scams. It can help you get out of you timeshare.

https://www.youtube.com/watch?v=AoNSvmhlshk

https://www.youtube.com/watch?v=65ia68MxFzU