Miami, Florida
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

I booked the Westgate Blue Tree resort on and i booked for Feb. 5-Feb 7th.

Well appond the arrival ot was very nice. We stayed in building 14 room 309. And rhe room was ok. The master room door did not close nor did it lock.

Rhe first night was ok. It rained all Sat. So me n the family stayed in. We got ready to go to dinner Saturday night.

And my kids get locked in the room. So my son go to help and the door nob falls off. My boyfriend gets them out and i call the front desk from THEIR phone. And they sent a maintenance guy while we were out.

So i call to speak with a manager the next day. To be told they have NO RECORD of anything like this happening. WTF. Then i talk to not one but two managers.

To be told things happen. REALLY. I CALLED CORPORATE TO GET the *** Reservation line. I have been getting the rin around for 2 days.

I am tired of this place. I wouldnt recommend this hotel to a BUMB.

Product or Service Mentioned: Westgate Resorts Room.

Reason of review: Bad quality.

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