Product: Westgate Resorts Room Clear all filters (41 of 41 reviews match)
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2.4
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We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that...
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1 comment
RowdyMountainLion378
#1716671

We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that the room was giving out a nauseating smell from the AC drip pan.

We were quickly rushed out into our final room for the remainder of the 6 days but in the hurry, we discovered the next morning that we left 2 cosmetic bags in the bathroom all with my Rx and other medications. It has cost me $125.00 dollars to get all my Rx's refilled at the local Walmart again while in Las Vegas. I guess what happens in vegas actually stays in vegas. We called security then lost and found and house keeping and the front desk maybe 3 times a day and they kept saying there was nothing turned in and logged in from that room.

We made at least 15 calls to the point that everyone at the front desk knew who I was, especially the Manager, Heather. We were spending our 40th. wedding anniversary and boy or boy was this a stressful vacation. Finally came home yesterday and filled out a lost and found report to the Westgate website on line and within 3 hours, believe it or not and just like magic, lost and found suddenly found my items and called at 5:30 EST, 7 days after leaving the room When I called lost and found when I was there they kept saying to me that everything turned in by housekeeping is cataloged and entered into the computer daily by the next day It took me having to fill out a form 7 days later for them to find my items within 3 hours.

Now I have to pay them $20.35 to ship it back to me. These people don't care.

This series of events ruined our entire vacation. Vikram Bajnath 954 673 9946

Review
#1588125 Review #1588125 is a subjective opinion of poster.
Product
Westgate Resorts Room
Reason of review
Poor customer service
Loss
$125
Preferred solution
Let the company propose a solution
1.4
Details
Mgr was very rude!Did not get room that was reserved for strip view. Bath tub did not drain, had standing water! Room service was nasty both attitude and taste wise. Food cold by the time we got it. And also took 2 hrs to come! Had to wait 24 hrs to get a different...
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1 comment
Anonymous
#1365950

I believe the fire was a result of a hotel guest BBQ in the room/balcony. Thus, you cannot hold Westgate Resorts responsible for the fire. The absence of a strip view is a legitimate issue, as is the plumbing problem

Review
#1094327 Review #1094327 is a subjective opinion of poster.
Product
Westgate Resorts Room
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
1.0
Details
Westgate Resorts - Never Again! Horrible Westgate Resort!
Westgate Resorts - Never Again! Horrible Westgate Resort!

Update by user Jul 28, 2017

Please see the pictures of the mold/mildew in the bathroom ceiling. Horrible. I am taking to BBB and L&I for sure they need to know about this.

Original review posted by user Jul 28, 2017

I can't even begin to express what a horrible experience i had.First i waited an additional 1 before i got into a motel 6 version of a resort room. I had a larger unit which sleeps 10. The reason they were inspecting it. The resort room AC barely worked, the ice maker...
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Review
#1080367 Review #1080367 is a subjective opinion of poster.
Product
Westgate Resorts Room
Reason of review
Poor customer service
2.8
Details
We visited Westgate on memorial day weekend, upon arrival we waited 2hrs in line just to check in, the room we were given was infested with ants and roaches.We called customer service they told us to call security to come in and verify what we were saying was true...
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Review
#1053924 Review #1053924 is a subjective opinion of poster.
Product
Westgate Resorts Room
Pros
  • Location
Cons
  • Customer service
Reason of review
Bad quality
Loss
$800
Preferred solution
Full refund
2.7
Details
On the negative side, the deluxe room we had (larger more costly room) did not have any type of lounge chair to sit it. The room had a small standard table with two chairs (standard for a hotel room) at a price of 260.00 per night. During the three nights we stayed...
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Review
#1028387 Review #1028387 is a subjective opinion of poster.
Product
Westgate Resorts Room
Pros
  • Rodeo and horseback riding
Cons
  • Service
Reason of review
Poor customer service
Loss
$260
Preferred solution
Let the company propose a solution
1.0
Details
We signed up for a vacation package for two days in Pigeon Forge Tn.and was booked thru Westgate Resorts for a 90 min presentation. They booked us in a Rodeway inn at Pinoak Dr.The rm was so nasty and had roaches on sink all run down .Complained to management and was...
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Review
#981351 Review #981351 is a subjective opinion of poster.
Product
Westgate Resorts Room
Reason of review
Poor customer service
1.7
Details
I recently stayed at the Westgate Resort/Las Vegas on the dates of 8/25/2016-8/28/2016. I have several complaints. 1. Upon entering our room late Thursday night, there was trash/stickers on the floor and our bed skirt was falling off the bed. 2. Our toilet had...
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1 comment
h.kitchener
#1205806

Obviously, maintenance is not a priority at this place. As for the guy trying to enter your room, it sounds like they never cancelled the key card from a prior guest when you checked in.

Whomever checked you in made a mistake. What to do? Probably nothing at this point. What would you like them to do?

They will try to stall and evade hoping you will go away.

Actually, there is nothing at this point for you do do. If you are looking for recompense of some sort, forget it and chalk it up to a bad experience.

Review
#909880 Review #909880 is a subjective opinion of poster.
Product
Westgate Resorts Room
Cons
  • No one would take responsibility
  • Lack of safety concern for customers
  • Dismissive attitude of management
Reason of review
Safety
Loss
$400
Preferred solution
Full refund

Westgate Resorts Room Review

2.1
Details
Westgate took a 50.00 deposit from me and never return it. Room was old and dirty .....
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Review
#843201 Review #843201 is a subjective opinion of poster.
Product
Westgate Resorts Room
Reason of review
Bad quality

Hotwire Westgate Resorts Room Review from Orlando, Florida

1.0
Details
Hotwire Westgate Resorts Room Review from Orlando, Florida
Hotwire Westgate Resorts Room Review from Orlando, Florida
Hotwire Westgate Resorts Room Review from Orlando, Florida
RUINED VACATION. This company put me in a "4-star" resort. The room was filthy. No operator or receptionist available. No food available. Hotwire's customer service explanation, "We get our ratings from Expedia." These idiots don't even check the properties before they book you. No need to waste time with a civil action suit. Its time to notify the inspector general's office and notify them of this fraud.
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Review
#825825 Review #825825 is a subjective opinion of poster.
Product
Westgate Resorts Room
Reason of review
Bad quality

Contact Westgate Resorts Customer Service

Mailing Address:
Westgate Resorts
2801 Old Winter Garden Road 5601 Windhover Drive
Ocoee, Florida 34761-2965
United States
Phone:
(888) 852-2959
All Westgate Resorts Contacts
2.4
Details
I booked and stayed at the Westgate Resort, i am an owner i was so very disappointed, it was nothing like my last few visits.They half fix up your room, don't replace the dish towels oe r the dishrags, dish detergent nor soap powder, nor, do they give dishwashing...
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Review
#823797 Review #823797 is a subjective opinion of poster.
Product
Westgate Resorts Room
Reason of review
Bad quality