Pretoria, Gauteng
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Price Affordability
Quality of Accommodation
Quality of Food
Value for money
1 comment

DO NOT BOON WITH THEM THEIR MAIDS STEAL!!!!! they only cleaned our room one time while we was there for 5 days the day they cleaned our room while we were gone my Michael Kors watch was stolen !!

They manager and staff was rude about the situation accused us of lying and never compensated for the watch.

That is not a good way to treat a customer who has been coming here for 5 years. We will no longer be staying at this hotel!!!

Product or Service Mentioned: Westgate Resorts Maid.

Reason of review: Poor customer service.

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You must've missed the memo about not leaving personal valuables unattended in hotel rooms, as no hotels will ever take responsibility for your negligence. Check the hotel paperwork you signed ... A similar disclosure is probably in there too.