My husband and I purchased a timeshare Westgate Las Vegas. Within a couple of weeks my husband was injured at work.
I immediately called westgate to inform them and expressed our financial situation. I asked if they could "buy back" the timeshare. I even stared that I did not want my deposit of $2k back, I needed to get out of the loan which is financed by westgate. I was told there was nothing they could do to assist us.
To this day (2 years later) we have not been able to use the timeshare as my husband is still not working. Recently I contacted westgate again and they are not interested in assisting us. I feel cheated and taken advantage of. My daughter was murdered in Las Vegas (2006).
I mentioned to the sales rep that the 5-6 week trial was coming up and we needed somewhere to stay. They used that situation to undermined us and convince us to buy the timeshare by assuring us that we could use the timeshare for our one week stay and then use the "get away" vacation for 4-5 weeks. This was far from the truth. When I tried to book the one week and get away for 4-5 weeks there was no availability.
The trial was continued and scheduled for April 2017, again I tried to book the timeshare and get away weeks and to no surprise there is no availability.
I have tried to sell the time share worth no luck, asked westgate to take the timeshare back with no refund to us and they are not willing to do anything. I am disgusted and extremely unsatisfied with westgate resorts.
Product or Service Mentioned: Interval International Vacation Ownership.
Reason of review: Poor customer service.