Product: Westgate Resorts Customer Care Clear all filters (31 of 31 reviews match)
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Westgate Resorts in Newport News, Virginia - Rudely lying unprofessional staff

Not.only is westgate a dirty timeshare place the.staff is unprofessional and igmoramt.of.you.dont.buy. there agreements says you.can come after 6.months.on a tour amd.you.are.under no.. obligation. I told.the man who sat.me up for a.tour that I had been there before. He.said plenty folks have.too. i.even told.the. sales lady I have been there. The.manager came.to the.table.and.was.very in professional with me said that I was.barred from life from touring when the. Form specifically says.under no. Obligation and you.can back.after 6. Months. The.guy was.very rude. And they are.nothimg but a bunch of.liars. add me.to.the.class.action suit these.lairs are disgustimg rooms are small and dirty.
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Review
#1573068 Review #1573068 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Poor customer service
1.7
Details
Checked into WR on 4/28/19, we were there for the 90 min presentation about buying a timeshare. That sunday evening, while scrolling for the HBO channel fir game of thrones i hit channel 21-0 and to my shock horror and disgust there was the "N" word identifying the...
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Review
#1526008 Review #1526008 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Poor customer service

Westgate Resorts in Las Vegas, Nevada - You probably only hear complaints but you have an employee in your gift shop who ae

2.2
Details
Who went out of his way ti get me some distilled water for my cpap machine i need to sleep. Hats off to you Michael. You made my trip worth while. Angela Ibuado Room 317
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Review
#1522283 Review #1522283 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Poor customer service
I'VE BEEN A WESTGATE OWNER FOR SEVERAL YEARS. I TRIED TO BOOK AN EVENT (WHICH WAS MY FIRST TIME) FOR THE BEGINNING OF FEBRUARY TO CELEBRATE MY BIRTHDAY. FIRST OF ALL I DID NOT KNOW I HAD TO ADD ANOTHER COUPLE FOR ME TO EVEN PURCHASE THIS EVENT, WHICH I DID. THEN I WAS...
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Review
#1457958 Review #1457958 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Order processing issue
Preferred solution
DON'T KNOW
1.0
Details
We went online to go purchase a vacation on Westgate Cruise and travel what we are lifetime members of me and my wife this year I seen a vacation and Kissimmee Florida a house for 90% off I screenshotted it it was two properties I one of them so I called Westgate I...
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Review
#1394401 Review #1394401 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Poor customer service
3.2
Details
Seriously unacceptable customer service at the front desk! Totally unprepared to greet customers. Nice smiles and pleasantry, but totally slow to lousy service. We waited 45-minutes to be checked in after previously waiting for 30 minutes to be told to come back later....
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Review
#1375743 Review #1375743 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Poor customer service
2.5
Details
Have timeshare. Was told I can move my payment date anytime. I have never moved my payment, I called to move it from the 18th to the 21st because I get paid on Friday. Friday comes I look aty bank my direct deposit goes in at 6am they try to take the payment out at...
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Review
#1361893 Review #1361893 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Problems with payment
1.0
Details
They never have the date you want available, and you cant get a refund.So I had to keep postponing it to accommodate my partners and I work schedule. Finnally, we are ready to go and Hurricane Irma hits Miami Beach where we was to go. Despite this, still no refund....
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Review
#1100602 Review #1100602 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Return, Exchange or Cancellation Policy
My name is TaweakaMartin and I was pressured into getting that Timeshare and i have been trying to get rid of it since i got home butthey wont let me.The pressure they use should be illeagal. Ifit is as good as they say it is then why to they make it impossile for...
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3 comments
PEMCO
#1378845

Taweaka,

By not canceling the contract in accordance with the procedures stated in your contract, you have exhausted your options. The bad news is your investment will never mature.

If you search the internet you will always find a similar timeshare unit at the resort where you purchased with a lower asking price than your purchase price. I cannot offer you any assistance on your contract purchase price. However, you could form an owners group to contest the ever increasing maintenance fee. You can attend the annual meeting and request more details from the Board of Directors.

You have a right to know who are the Board Members and if they have any relationship with Westgate Resorts and/or Central Florida Investments.

From the payment terms stated in your complaint, I assume you own every other year at one of the resorts (probably one of the older resorts).

I hope your attorney can provide some relief, however I suspect once you pay your attorney you will be no better off than if you made the payments as agreed to. Next time: make your purchase over the internet directly from an owner.

There will always be owners attempting to bail-out.

For the record: I do not now nor ever have worked for Westgate Resorts or any other timeshare company.

Over the years I have purchased multiple timeshares. I have had more than 10 years work experience in federal & state contract compliance.

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Review
#1069847 Review #1069847 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Contact Westgate Resorts Customer Service

Mailing Address:
Westgate Resorts
2801 Old Winter Garden Road 5601 Windhover Drive
Ocoee, Florida 34761-2965
United States
Phone:
(888) 852-2959
All Westgate Resorts Contacts
1.0
Details
We were given a gift for a 3 day 2night stay at Westgate Resort in Florida.From the very beginning our experience was horrible, the reps were very rude and not people friendly at all. One sales rep in particular very arrogant and rude, I needed to move my check in date...
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4 comments
Anonymous
#1338755

Thank you for sharing your experience Moniesha. I will have to check out Wyndham resorts.

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Review
#1043961 Review #1043961 is a subjective opinion of poster.
Service
Westgate Resorts Customer Care
Reason of review
Poor customer service