I prepaid for a vacation at Westgate and agreed to a 90 presentation. Unfortunately I had a medical emergency & went to the front desk an hour and half before the presentation time.
I was told it was ok & she hoped I felt better then 2 wks later I got charged an additional $700 as a penalty fee. This is ridiculous.....I was now told by a supervisor that I should have gone to the local ER to provide them with documrnation. I was never told that at the front desk or was I offered a ride to the hospital.
Westgate Resorts are thieves! How do they get away with robbery?
Product or Service Mentioned: Westgate Resorts Vacation Ownership.
Reason of review: Problems with payment.
Monetary Loss: $700.
Preferred solution: Price reduction.
I liked: Location.
I didn't like: Mis information uncompromising, Fees.