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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My wife and I attended a timeshare presentation and were deceived as to what we were getting for our money. When I tried to get a refund everyone I talked to at Westgate agreed I was duped, but said there is nothing they can do. Corporate said I needed to deal with the specific resort I dealt with. The resort said I needed to call corporate. Very frustrating. I have decided to make it my life's mission to post as many negative comments about Westgate as is humanly possible We were promised a full week at one of their resorts and three free "getaway " weekends at ant Westgate property. They told us the vouchers for the free weekends would come in the mail . A LIE
We are looking for more Westgate Resort Owners to join us in a Class Action Lawsuit against Westgate Resorts. I'm going to FL this summer and will be passing out business cards and putting them in restrooms and gas station so people can join. I'm thinking that once we...
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875 comments
OvalKookaburra423
#1746109

I want in the lawsuit too. Everything they have told been has been a lie. What do i need to do

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Review
#207986 Review #207986 is a subjective opinion of poster.
Compramos un tiempo compartido *** Westgate, a finales de 0ctubre de 2012, hasta ahora lo único que nos ha llegado son las tarjetas de Interval *** el nombre mal escrito, el Notario informó que a mas tardar en un mes osea Noviembre de 2012 llegaba a Colombia el...
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388 comments
SynonymousMarshFrog
#1759348

Mi Esposa y Yo compramos un Tiempo compartido en Kissimmee y en set del 2017 , ahora nos exigen membresías y pagos aanuales , siempre que queremos alguna fecha para vacacionar nunca las tiene , queremos salir de esto, es una tremenda estafa, algún número para comunicarnos y nos ayuden a salir de esto , Gracias

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Review
#373634 Review #373634 is a subjective opinion of poster.
Loss
$1
My name is Alex Sabonge. I purchase a deal from Westgate Resorts back in February. It cost me about 5000 dollars to get into this membership (8weeks) with your resort plus a leisure time passport membership. After finally paying my last monthly payment, I received a...
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23 comments
Anonymous
#1657213

I’m in the same boat as you are. I feel so stupid for falling for this scam.

Normally,I never make a decision like that that quick.

I have been on several of these and always turn them down. Don’t know what to do about my stupid decision!

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Review
#171402 Review #171402 is a subjective opinion of poster.
Loss
$5000

Westgate Resorts - Don’t get caught in their lies.

1.0
Details
They show you one place and sale you another. It is a rip off. You get locked into vacationing with them and pay maintenance fees which they claim is a great deal at $800 for one week at their low end resort on top of the $9,800 to purchase your 10 weeks vacation. It is a nightmare to deal with and I hope someone will read this and not fall for their lies.
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2 comments
Anonymous
#1756537

It’s not lies if you can pay. It’s only lies if you had expectations.

Did you read? Or did you do the usual and just sign where and when they told you? $9800 isn’t bad for 10 weeks. That’s roughly a grand a week.

Many places raise their cut off dates when PAYING CUSTOMERS are going to be there. YOU get the off season and they told you that in the contract.

Anonymous
#1756688
@Anonymous

You must work for them. Sounds just like something they would say.

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Review
#1670132 Review #1670132 is a subjective opinion of poster.
Pros
  • Most people working were nice except those cleaning and selling
Cons
  • High pressure and lies
  • Trickery
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Criminals
1.3
Details
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
Westgate Resorts - Absolute worst hotel experience I have ever had
The word ‘resort’ is used very loosely here. We stayed July 10, 2016 – July 12, 2016. • TAKE YOUR MONEY ELSEWHERE!! THIS PLACE DOES NOT DESERVE YOUR BUSINESS!! • Used Priceline for booking –Westgate did not disclose the addition hotel charge of $10 per night. This was...
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Review
#900307 Review #900307 is a subjective opinion of poster.
Cons
  • Poor quality for price
  • Dismissive attitude of management
  • Excessive and very high hidden charges
Reason of review
Poor customer service
Loss
$426
Preferred solution
Full refund
2.4
Details
We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that...
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1 comment
RowdyMountainLion378
#1716671

We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that the room was giving out a nauseating smell from the AC drip pan.

We were quickly rushed out into our final room for the remainder of the 6 days but in the hurry, we discovered the next morning that we left 2 cosmetic bags in the bathroom all with my Rx and other medications. It has cost me $125.00 dollars to get all my Rx's refilled at the local Walmart again while in Las Vegas. I guess what happens in vegas actually stays in vegas. We called security then lost and found and house keeping and the front desk maybe 3 times a day and they kept saying there was nothing turned in and logged in from that room.

We made at least 15 calls to the point that everyone at the front desk knew who I was, especially the Manager, Heather. We were spending our 40th. wedding anniversary and boy or boy was this a stressful vacation. Finally came home yesterday and filled out a lost and found report to the Westgate website on line and within 3 hours, believe it or not and just like magic, lost and found suddenly found my items and called at 5:30 EST, 7 days after leaving the room When I called lost and found when I was there they kept saying to me that everything turned in by housekeeping is cataloged and entered into the computer daily by the next day It took me having to fill out a form 7 days later for them to find my items within 3 hours.

Now I have to pay them $20.35 to ship it back to me. These people don't care.

This series of events ruined our entire vacation. Vikram Bajnath 954 673 9946

Review
#1588125 Review #1588125 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$125
Preferred solution
Let the company propose a solution
1.0
Details
On May 11th I attended a Timeshare presentation with a friend while on vacation at Westgate Resorts in Orlando Florida . As we both stated that we really weren't interested in purchasing the timeshare they got a little more pushy by sending another representative over...
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Review
#1566549 Review #1566549 is a subjective opinion of poster.
Cons
  • Aggressive sales practices
  • Misleading in the presentation
  • False information we received
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
Tags
  • Timeshare sales scam
1.0
Details

Update by user Aug 21

we can almost never get into a resort, because they have oversold and underbuilt. then if you have to cancel for any reason, you get nothing back.

you loose all your money! if you buy their cancellation insurance, you still loose everything if you cancel less than a...

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Review
#1631197 Review #1631197 is a subjective opinion of poster.
Cons
  • Can not do something as simple as an auto draft
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3
Preferred solution
Let the company propose a solution
Tags
  • There Is Zero Cancellation
1.0
Details
Beware of Westgate Resorts. My husband and I were celebrating his birthday at their Paradise Road Resort in Las Vegas, when Westgate staff offered us a “free breakfast.” For a start, the breakfast was very poor, and then this sales rep who could hardly speak English...
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Review
#1560840 Review #1560840 is a subjective opinion of poster.
Reason of review
Poor customer service

Contact Westgate Resorts Customer Service

Mailing Address:
Westgate Resorts
2801 Old Winter Garden Road 5601 Windhover Drive
Ocoee, Florida 34761-2965
United States
Phone:
(888) 852-2959
All Westgate Resorts Contacts
2.2
Details
I am presently staying in the Lakes and Spa resort located on Turkey Lane. My booking is from Sunday the 13th to Sunday the 20th. I am reaching out to you because I am greatly dissatisfied with my experience that I am having here thus far. I booked this trip 19 years...
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1 comment
Anonymous
#1631863

Omg there’s 5 minutes I’ll never get back....sounds like they held a gun to your head and wouldn’t let you leave....glad you made it out alive..get real!

Review
#1451054 Review #1451054 is a subjective opinion of poster.
Pros
  • Rooms on how nice and clean they were
Cons
  • Sales person
  • Your pushy sales men that dont take no for answer
  • Sales rep or her attitude
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • scam ripoff shysters