Westgate Resorts Reviews

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My wife and I attended a timeshare presentation and were deceived as to what we were getting for our money. When I tried to get a refund everyone I talked to at Westgate agreed I was duped, but said there is nothing they can do. Corporate said I needed to deal with the...
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7 comments
#1364223

Pable and PEMCO are is the same person who comments on many posts defending the corruption of the company. People need to be careful of scams.

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ID
#1076449 Review #1076449 is a subjective opinion of poster.
Location
Kissimmee, Florida
Cons
  • Sales people are dishonest
Reason of review
Not as described/ advertised
Loss
$595
Preferred solution
Full refund
Most helpful review
New Reviewer
We are looking for more Westgate Resort Owners to join us in a Class Action Lawsuit against Westgate Resorts. I'm going to FL this summer and will be passing out business cards and putting them in restrooms and gas station so people can join. I'm thinking that once we...
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885 comments
#1872427

I purchased a timeshare with west gate over 25 years ago, which I was never able to use , but only at the resort I purchase week # 26, every time I called to use it any other resort nothing available , about 4 years ago they convince me and promise if I change it to floating weeks will have no problem on vacationing at other resorts, it cost me about another $15000.00 to make the change, when I called to vacation same answer nothing "Available" I have over $60000.00 invested and I can not use it. This year I have not pay the fees Im sick and tire of giving my money, this is pure fraud on the federal goverment and local goverment eyes. Help!

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ID
#207986 Review #207986 is a subjective opinion of poster.
Location
Conyers, Georgia

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Can't get refund

Original review updated by user Oct 08, 2021
My son lost his job right after we decided to buy from Westgate. We received no info, such as phone numbers in case you change your mind, or even an account number. When I finally figured out how to get hold of someone about it, they told me it's to late to get a refund because of "state laws." I feel like this is bull. I think they just don't care about people and want their money, regardless of circumstances. I'll find every place that I can to write a bad review of this company. They are awful. DO NOT BUY!!!

User's recommendation: STAY AWAY: STAY FAR AWAY!!!

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1 comment
#2091753

Westgate COULD refund your money and cancel the contract. However, your legal rights come down to the rescission period, which is defined by state laws.

The rescission period can be anywhere from 3 to 10 days. Those terms are in the contract you signed.

Most people don't read the contract, so they are not aware of those terms. To "give it back" you have to pay it off.

ID
#2951042 Review #2951042 is a subjective opinion of poster.
Service
Westgate Resorts Vacation Ownership
Pros
  • Larger than typical hotels
Cons
  • Nothing good about it besides what i mentioned in pros
Loss
$600
Preferred solution
Full refund
New Reviewer

Mortgage payment not taken out which brought my credit down

Credit card compromised mortgage payment was not taken out of account problem solved by Westgate company hope to see credit score improved
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ID
#2950167 Review #2950167 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

We have noises people above us. Kid jumping around from 5am to 20pm. We complained they were supply to take care of it. Never did any about it. At Smokey mountains resort. But yet they will harass us

Kid jumping and running upstairs all hours. Calllef security. They never did anything about it.It went on all week we own timeshare in Florida for 15 years and never had any problems yes they want us to exchange our timeshare for here it will never happen told him we were interested and they harassed i us, we were told at the meeting that they would go up and check with them so we said even put us in a different unit never heard nothing else from them this was frustrating and a waste of our vacation time I would never come here again this is the worst place Ive been for Westgate I think they should refund my whole week very disappointing. We are leaving early. Cant sleep with the noise going on

User's recommendation: Don’t come here. Very Noisy and pushy.

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ID
#2949747 Review #2949747 is a subjective opinion of poster.
Location
Gatlinburg, Tennessee
Pros
  • Clean
Loss
$1100
Preferred solution
Full refund

Bad stay

I and my family came to the vacation villas resort and when we arrived there August 27th for a week the unit was dirty and hair all over the bathroom floor and the kitchen was dirty and we couldnt sleep at night because of the people above us and I called the office and nothing happened so I left early cause it was a bad experience,my name is Jerry Johnson email jerrylj777@***.com.
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1 comment
#2058215

So now you know. I'm sure you booked it based in some cheap price.

ID
#2843669 Review #2843669 is a subjective opinion of poster.
Location
Four Corners, Florida
New Reviewer

Maintenance payment

No issues with Westgate. I got a new phone and none of my contact information transferred from my old phone to my new phone and I needed to make a maintenance payment is all! Thanks and have a great day!
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ID
#2818443 Review #2818443 is a subjective opinion of poster.
Location
Columbus, Georgia
New Reviewer
We have an extended family that shares a 2 bed villa, and two one bed lockouts. We have been able to split these as they are separate units and any combo of these would work ie. using 2 bed villa and one beds on different weeks. What it appears now in our account is...
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ID
#2728015 Review #2728015 is a subjective opinion of poster.
Pros
  • Using for family gatherings
Cons
  • Fraudulent actions
Preferred solution
Deliver product or service ordered
New Reviewer

Spent 2 hours on the phone to try for horseback reservation

NO customer Service for Cowbow Activities. Reserved 2 x at WestgateRiverRanch, 1st confirmation #1535**** cancelled 1x due to Hurricane, 2nd effort, our car engine blew up and 4 hr tow back to Ft. Lauderdale. Allowed to make new reservation by 8/6; tried again today; confirmation 1542**** , unable to get horseback reservations. refund denied req.Asked for full re refund, NO for $$ charged, unacce

User's recommendation: Would go anywhere but here.

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ID
#2727588 Review #2727588 is a subjective opinion of poster.
Pros
  • Cust service reps tried
  • St ser
Loss
$278
Preferred solution
Deliver product or service ordered
New Reviewer
We signed up for a tour of the Orlando facility (at the Old Town kiosk) and was told we would get 7 tickets to Universal Studios for $550. To get this price we just had to sit through a 90-minute presentation/tour of Westgate Resort facility in Orlando. Chris even...
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ID
#2682400 Review #2682400 is a subjective opinion of poster.
Loss
$302
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very disappointed

Charged more at check in than what email stated. No coffee makers in our room #425 waited at least 25 min each day to purchase coffee at Fortuna. No ice machines working on floors. Frozen custard machines down entire stay. No service whatsoever of receiving complimentary drinks while playing same slot machine in casino for over 2 hrs. Had to purchase own drinks since we couldnt find any waiters/waitresses to assist us! Having to wait 30+ min for an elevator cause other tower elevators were Not working! So much wasted waiting time during our short enough stay at the Westgate. Do Not recommend!

User's recommendation: Stay elsewhere.

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ID
#2511082 Review #2511082 is a subjective opinion of poster.
Product
Westgate Resorts Hotel Facility
Pros
  • Nice area beautiful grounds
Cons
  • Entire experience
  • No contact with them on first trip planning
  • No coffee maker in room wasted time waiting
Loss
$185
Preferred solution
Let the company propose a solution
Westgate refuse to take unit back.lifetime ownership no way to get out or sell.no market for timeshares. Membership price goes up every year. User's recommendation: Don't buy
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4 comments
#2000312

Yep, they don't tell you how difficult it is to get rid of them, they make it sound like you can always sell but they don't tell you it'll be for $1. The deedback program is a joke.

We were in perfect standing, mortgage paid off and maintenance fees always paid on time/early and we were denied. They do not have to give a reason why.

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ID
#2471975 Review #2471975 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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Verified Reviewer
New Reviewer
Update by user Apr 22, 2021

contacted resorts to see if they will take back resort, need this in writing to move forward at this point. once they decide we can move to other legal actions.

Original review posted by user Mar 23, 2021
westgate said not interested in taking unit back ,impossable to sell or give away. like to join lawsuut...
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5 comments
#1996289

any one interested in nice timeshare, westgate towers 3 bedrooms, sleeps 8, every other year, even years,$3000 or best offer. getting older dont know how much longr to travel maintance fee $1,000 every other year, unit is lockoff, so you can split and use evey year making maintance fee $500.00, can exchage on rci or interval internation, thats what we did for 34 yrs no complaints.

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ID
#2470316 Review #2470316 is a subjective opinion of poster.
Loss
$9
Preferred solution
take unit back, will pay all clossing cost to get out of contract.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Westgate Resorts are deceptive
Westgate Resorts are deceptive
Westgate Resorts are deceptive
Westgate Resorts are deceptive
Westgate Resorts are deceptive
Westgate Resorts are deceptive
Update by user Mar 14, 2021

Follow-up on my complaint to ARDA-ROC: Don't waste your time filing a complaint with ARDA-ROC. They marked my complaint "resolved" before I ever received a response. I never received Westgate's response in a format I could open so I had to figure out how to open the...

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ID
#2405974 Review #2405974 is a subjective opinion of poster.
Location
Gatlinburg, Tennessee
Service
Westgate Resorts Vacation Ownership
Cons
  • Do not hesitate to lie
  • You can not get legally get rid of a timeshare
  • You can not sell
Preferred solution
Full refund
I've been trying to make my payment and put my week on hold but every time I call they say they'll call me back...they never do or have. I can't sign into the internet system .. the frigon thing wont let me in. It has been many months now and my week is almost here and...
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ID
#2396181 Review #2396181 is a subjective opinion of poster.
Location
Bay City, Michigan
New Reviewer

Unfair business practices

We mistakenly purchased with Westgate over 19 years ago. We have not used the property in at least 15 years, normally bank with RCI, but we don't even use those weeks anymore. In December, I called about getting rid of the timeshare and learned about a deed back program. This was not my first call requesting this, but seems this is a new program. Was told in December if I paid my maintenance for 2020, I could request the deed back. So I paid it online. Specifically asked about 2021, not due, not needed. They say they sent an email Dec 31, I never got. Have looked in my junk mail, trash, firewall, etc. They also called me...at our old number even though I gave my cell number on the request (confirmed this). So, on January 22, I call for status. They won't talk to me until 2021 maintenance is paid, even though my request was done well in advance of Dec 31. And this 'property' I'm giving back for no $$, is going to cost me $2000 to get rid of.

User's recommendation: DO NOT DO BUSINESS WITH THEM.

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ID
#2391404 Review #2391404 is a subjective opinion of poster.
Service
Westgate Resorts Vacation Ownership
Loss
$8000
Preferred solution
Let the company propose a solution
New Reviewer

Total Dissatisfaction and false advertisement

Been to over 30 timeshares in 15 years. Sold this one to me based on the salesperson telling us they were in the process of building a Water Park and it would be done "next year". That was over 15+ years ago. Still waiting and now my kids are grown and out of the house. Condos are filthy and unkept amongst many other complaints. How can they continue to expect Owners to pay maintenance fees when it is not going towards maintaining the property. WE ALL NEED TO SLAP A LAWSUIT ON THEM AND SHUT THEM DOWN. Cannot even give this a rating

User's recommendation: STAY AS FAR AWAY AND RUN AS FAST AS YOU CAN.

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ID
#2371734 Review #2371734 is a subjective opinion of poster.
Loss
$15
Preferred solution
Full refund

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