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westgate resort timeshare vacation money people room week sales time share
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2.4
Details
My wife and I attended a timeshare presentation and were deceived as to what we were getting for our money. When I tried to get a refund everyone I talked to at Westgate agreed I was duped, but said there is nothing they can do. Corporate said I needed to deal with the...
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6 comments
Anonymous
#1364223

Pable and PEMCO are is the same person who comments on many posts defending the corruption of the company. People need to be careful of scams.

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Featured
ID
#1076449 Review #1076449 is a subjective opinion of poster.
Location
Kissimmee, Florida
Cons
  • Sales people are dishonest
Reason of review
Not as described/ advertised
Loss
$595
Preferred solution
Full refund
Most helpful review
We are looking for more Westgate Resort Owners to join us in a Class Action Lawsuit against Westgate Resorts. I'm going to FL this summer and will be passing out business cards and putting them in restrooms and gas station so people can join. I'm thinking that once we...
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884 comments
Darlinda
#1831838

We are currently with Vacation ownership Consultants to get out of our crimeshare

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ID
#207986 Review #207986 is a subjective opinion of poster.
Location
Conyers, Georgia

Westgate Resorts - Cancelled resort due to corona virus president closing down south west not flying suspended flight

Was not able to get my refund over the crises in the world per president of the United States flights suspended over the corona virus!!!!!! And can only get a partial refund!!!!! Not right I should not have to be in the 14day period this is a crisis of the United States!!!!!! Flights are cancelled

User's recommendation: Don’t do it.

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ID
#1829374 Review #1829374 is a subjective opinion of poster.
Loss
$250
Preferred solution
Full refund

Westgate Resorts - Stay away from the Westgate scam!

1.0
Details
We sat through a Westgate presentation and the promises all seemed very interesting. We did not proceed with buying a timeshare but after 3.5 hours we signed up to a 'try before you buy' trial of the timeshare concept. We finally got the documents and contract about 6 weeks later and it was nothing like what was promised. We cancelled it immediately although Westgate already had some of our money. We have received nothing from Westgate - no goods no services. They have not refunded the deposit and they continue to harass asking for more money for something that was cancelled more than one year ago. Total scam. Fortunately we discovered it was a scam early, and did not sign up for long term commitments.
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ID
#1805429 Review #1805429 is a subjective opinion of poster.
Service
Westgate Resorts Timeshare Selling
Cons
  • Scam operation
Loss
$286
Preferred solution
Full refund

Westgate Resorts - Do not buy from these people, they are thieves!!!

1.3
Details
I have only been dealing with these people for about 7 months and I am sick of them!!! They lie about everything!!! I want in on a lawsuit if there is going to be one!!!
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ID
#1767565 Review #1767565 is a subjective opinion of poster.
Service
Westgate Resorts Westgate Lakes Resort And Spa Vacation Ownership
Pros
  • Northing
Cons
  • Dirty
  • Can not do something as simple as an auto draft
  • Pushy sales manager
Reason of review
Not as described/ advertised
Loss
$1300
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Westgate Resorts - Don't trust these people. they are scammers

1.5
Details
we stayed at the resort and when we didn't buy into the resort they got really mad and treated us like we weren't welcome. we never got our room cleaned the four days we were there. we had to ask for clean towels. they never asked how our stay was when we checked out, since we weren't owners we had to pay for wifi and all the other amenities. if you don't own you don't get treated very well.
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ID
#1745878 Review #1745878 is a subjective opinion of poster.
Location
Orange City, Iowa
Product
Westgate Resorts Room
Pros
  • Close to downtown
Cons
  • Entire experience
  • Not getting free wifi

Westgate Resorts - On file

It is supposed to go to the judge next to determine judgements. I have not heard anything from attorneys on this matter as of yet . But I do know The west gate resort has been renovated and is open with sold out rooms as of first of 11/2019 . I called . They had no available rooms . So a lot of people got screwed , I didn’t hand mine over to them , so I booked and am taking a timeshare exchange vacation in Dec . For Christmas this year . Still waiting for them to tell me my settlement $$$ Or if they want to buy back my timeshare .
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ID
#1716067 Review #1716067 is a subjective opinion of poster.
Location
Oxford, Mississippi

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Yo también quiero canelar mi cuenta de Westgate, al igual que muchos aca, nunca hemos hecho uso de las vacaciones, pagamos durante poca mas de un año y definitivamente no podemos continuar. Actualmente me encuentro embarazada y con muy poca actividad laboral. la...
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ID
#1695272 Review #1695272 is a subjective opinion of poster.
Location
Santo Domingo Este, Provincia De Santo Domingo
Reason of review
Return, Exchange or Cancellation Policy

Westgate Resorts - Scam crooks

1.0
Details
I want in the lawsuit.very unhappy and ripped off and lied to
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ID
#1687986 Review #1687986 is a subjective opinion of poster.
Location
Lebanon, Ohio

Westgate Resorts - Don’t get caught in their lies.

1.0
Details
They show you one place and sale you another. It is a rip off. You get locked into vacationing with them and pay maintenance fees which they claim is a great deal at $800 for one week at their low end resort on top of the $9,800 to purchase your 10 weeks vacation. It is a nightmare to deal with and I hope someone will read this and not fall for their lies.
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2 comments
Anonymous
#1756537

It’s not lies if you can pay. It’s only lies if you had expectations.

Did you read? Or did you do the usual and just sign where and when they told you? $9800 isn’t bad for 10 weeks. That’s roughly a grand a week.

Many places raise their cut off dates when PAYING CUSTOMERS are going to be there. YOU get the off season and they told you that in the contract.

Anonymous
#1756688
@PissedConsumer1756537

You must work for them. Sounds just like something they would say.

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ID
#1670132 Review #1670132 is a subjective opinion of poster.
Product
Westgate Resorts Facility
Pros
  • Most people working were nice except those cleaning and selling
Cons
  • High pressure and lies
  • Trickery
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution

Westgate Resorts - Too cheap for air conditioning

They never gave me my paycheck either. Is that legal
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ID
#1636102 Review #1636102 is a subjective opinion of poster.
Reason of review
Pricing issue

Contact Westgate Resorts Customer Service

Website:
Mailing Address:
2801 Old Winter Garden Road 5601 Windhover Drive
Ocoee, Florida 34761-2965
United States
Phone:
(888) 852-2959
Contact Westgate Resorts Customer Service

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Westgate Resorts - 1099

I never received my 1099 from Westgate. My name is Melissa Wegerbauer, and I worked at Westgate Smoky Mountain Resort and Spa. Can someone please fax that or e-mail it to me Please. My e-mail is mmwegerbauer@gmail.com, my fax number is 9314322154
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ID
#1636728 Review #1636728 is a subjective opinion of poster.
1.0
Details

Update by user Aug 21, 2019

we can almost never get into a resort, because they have oversold and underbuilt. then if you have to cancel for any reason, you get nothing back.

you loose all your money! if you buy their cancellation insurance, you still loose everything if you cancel less than a...

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ID
#1631197 Review #1631197 is a subjective opinion of poster.
Cons
  • Can not do something as simple as an auto draft
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3
Preferred solution
Let the company propose a solution

Westgate Resorts - Horrible

fffffggd horrible mad crazy unsatifatied
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ID
#1606442 Review #1606442 is a subjective opinion of poster.
Location
Mobile, Alabama
Reason of review
Damaged or defective
Loss
$900
Preferred solution
Full refund

Westgate Resorts - My 40th wedding anniversay stay was ruined by happenings

2.4
Details
We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that the room was giving out a nauseating smell from the AC drip pan. We were quickly rushed out into our final room for the remainder of the 6 days but in the hurry, we discovered the next morning that we left 2 cosmetic bags in the bathroom all with my Rx and other medications. It has cost me $125.00 dollars to get all my Rx's refilled at the local Walmart again while in Las Vegas. I guess what happens in vegas actually stays in vegas. We called security then lost and found and house keeping and the front desk maybe 3 times a day and they kept saying there was nothing turned in and logged in from that room. We made at least 15 calls to the point that everyone at the front desk knew who I was, especially the Manager, Heather. We were spending our 40th. wedding anniversary and boy or boy was this a stressful vacation. Finally came home yesterday and filled out a lost and found report to the Westgate website on line and within 3 hours, believe it or not and just like magic, lost and found suddenly found my items and called at 5:30 EST, 7 days after leaving the room When I called lost and found when I was there they kept saying to me that everything turned in by housekeeping is cataloged and entered into the computer daily by the next day It took me having to fill out a form 7 days later for them to find my items within 3 hours. Now I have to pay them $20.35 to ship it back to me. These people don't care. This series of events ruined our entire vacation. Vikram Bajnath 954 673 9946
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1 comment
Vikram B
#1716671

We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that the room was giving out a nauseating smell from the AC drip pan.

We were quickly rushed out into our final room for the remainder of the 6 days but in the hurry, we discovered the next morning that we left 2 cosmetic bags in the bathroom all with my Rx and other medications. It has cost me $125.00 dollars to get all my Rx's refilled at the local Walmart again while in Las Vegas. I guess what happens in vegas actually stays in vegas. We called security then lost and found and house keeping and the front desk maybe 3 times a day and they kept saying there was nothing turned in and logged in from that room.

We made at least 15 calls to the point that everyone at the front desk knew who I was, especially the Manager, Heather. We were spending our 40th. wedding anniversary and boy or boy was this a stressful vacation. Finally came home yesterday and filled out a lost and found report to the Westgate website on line and within 3 hours, believe it or not and just like magic, lost and found suddenly found my items and called at 5:30 EST, 7 days after leaving the room When I called lost and found when I was there they kept saying to me that everything turned in by housekeeping is cataloged and entered into the computer daily by the next day It took me having to fill out a form 7 days later for them to find my items within 3 hours.

Now I have to pay them $20.35 to ship it back to me. These people don't care.

This series of events ruined our entire vacation. Vikram Bajnath 954 673 9946

ID
#1588125 Review #1588125 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Product
Westgate Resorts Room
Reason of review
Poor customer service
Loss
$125
Preferred solution
Let the company propose a solution

Westgate Resorts - Don't get stuck having to pay after you die

1.7
Details
It might sound a good proposition when you first buy a time share from Westgate. They are good sales people. Don't forget you will have to pay maintenance and tax forever, even if you don't use it. You are signing a perpetual agreement (look it up). Unlike a house purchase, you will lose money when you want to get rid of a Westgate Timeshare. No one will purchase it from you, would you when you would be buying a for life liability, it would cost you over $1000 per year for maintenance and tax? I had one for 10 years. I had no kids. Ended up with a 3 bed unit costing me $32,000 plus around $10,000 in maintenance and taxes for 10 years, that's $42,000 or approx. $4,200 per year. NOT WORTH IT!!! They knew we had no kids but still sold it us. They told us not to expect to make a profit from a sale of the time share at some point in the future, but to expect to at least make our money back, may be even some of our maintenance and taxes back. They told us it was very, very easy to rent out the unit any year we didn't want to come, may be doubling our maintenances and taxes. Both these two statements are so,so untrue. It's difficult to check these facts on the day of your time share tour, It's even difficult to check within the cooling off period. I don't really expect anyone to be reading this that might be thinking of buying a timeshare from Westgate as it would be a strange thing to do, research buying a timeshare before the event. I can only expect that if you are reading this you have also been caught by this scam, or you are a lawyer wanting to build a class law suit against Westgate. I got rid of mine - I sold it for $2000, yes the thought of having to pay $1000 for life, with my wife picking up the bill after I die and then any outstanding family member that Westgate could find after that frightened me into selling at a total loss of $34,000 plus 10 years of maintenance and tax.
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ID
#1573401 Review #1573401 is a subjective opinion of poster.
Service
Westgate Resorts Timeshare Selling
Reason of review
Bad quality

Westgate Resorts - Rudely lying unprofessional staff

Not.only is westgate a dirty timeshare place the.staff is unprofessional and igmoramt.of.you.dont.buy. there agreements says you.can come after 6.months.on a tour amd.you.are.under no.. obligation. I told.the man who sat.me up for a.tour that I had been there before. He.said plenty folks have.too. i.even told.the. sales lady I have been there. The.manager came.to the.table.and.was.very in professional with me said that I was.barred from life from touring when the. Form specifically says.under no. Obligation and you.can back.after 6. Months. The.guy was.very rude. And they are.nothimg but a bunch of.liars. add me.to.the.class.action suit these.lairs are disgustimg rooms are small and dirty.
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ID
#1573068 Review #1573068 is a subjective opinion of poster.
Location
Newport News, Virginia
Service
Westgate Resorts Customer Care
Reason of review
Poor customer service