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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

My wife and I attended a timeshare presentation and were deceived as to what we were getting for our money. When I tried to get a refund everyone I talked to at Westgate agreed I was duped, but said there is nothing they can do. Corporate said I needed to deal with the specific resort I dealt with. The resort said I needed to call corporate. Very frustrating. I have decided to make it my life's mission to post as many negative comments about Westgate as is humanly possible We were promised a full week at one of their resorts and three free "getaway " weekends at ant Westgate property. They told us the vouchers for the free weekends would come in the mail . A LIE
Most Helpful
We are looking for more Westgate Resort Owners to join us in a Class Action Lawsuit against Westgate Resorts. I'm going to FL this summer and will be passing out business cards and putting them in restrooms and gas station so people can join. I'm thinking that once we...
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875 comments
OvalKookaburra423
#1746109

I want in the lawsuit too. Everything they have told been has been a lie. What do i need to do

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Review
#207986 Review #207986 is a subjective opinion of poster.

Westgate Resorts - Don’t get caught in their lies.

1.0
Details
They show you one place and sale you another. It is a rip off. You get locked into vacationing with them and pay maintenance fees which they claim is a great deal at $800 for one week at their low end resort on top of the $9,800 to purchase your 10 weeks vacation. It is a nightmare to deal with and I hope someone will read this and not fall for their lies.
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2 comments
Anonymous
#1756537

It’s not lies if you can pay. It’s only lies if you had expectations.

Did you read? Or did you do the usual and just sign where and when they told you? $9800 isn’t bad for 10 weeks. That’s roughly a grand a week.

Many places raise their cut off dates when PAYING CUSTOMERS are going to be there. YOU get the off season and they told you that in the contract.

Anonymous
#1756688
@Anonymous

You must work for them. Sounds just like something they would say.

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Review
#1670132 Review #1670132 is a subjective opinion of poster.
Pros
  • Most people working were nice except those cleaning and selling
Cons
  • High pressure and lies
  • Trickery
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution
Tags
  • Criminals

Westgate Resorts - Too cheap for air conditioning

They never gave me my paycheck either. Is that legal
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Review
#1636102 Review #1636102 is a subjective opinion of poster.
Reason of review
Pricing issue

Westgate Resorts - 1099

I never received my 1099 from Westgate. My name is Melissa Wegerbauer, and I worked at Westgate Smoky Mountain Resort and Spa. Can someone please fax that or e-mail it to me Please. My e-mail is mmwegerbauer@gmail.com, my fax number is 9314322154
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Review
#1636728 Review #1636728 is a subjective opinion of poster.
1.0
Details

Update by user Aug 21

we can almost never get into a resort, because they have oversold and underbuilt. then if you have to cancel for any reason, you get nothing back.

you loose all your money! if you buy their cancellation insurance, you still loose everything if you cancel less than a...

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Review
#1631197 Review #1631197 is a subjective opinion of poster.
Cons
  • Can not do something as simple as an auto draft
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3
Preferred solution
Let the company propose a solution
Tags
  • There Is Zero Cancellation

Westgate Resorts in Mobile, Alabama - Horrible

fffffggd horrible mad crazy unsatifatied
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Review
#1606442 Review #1606442 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$900
Preferred solution
Full refund
2.4
Details
We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that...
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1 comment
RowdyMountainLion378
#1716671

We stayed at the Westgate Las Vegas from July 5th 2019 to July 13th 209.We were put into room 1155 and all night we had to listen to the screeching noise from the elevators. The next morning they moved us into room 550 and we unpacked everything only to discover that the room was giving out a nauseating smell from the AC drip pan.

We were quickly rushed out into our final room for the remainder of the 6 days but in the hurry, we discovered the next morning that we left 2 cosmetic bags in the bathroom all with my Rx and other medications. It has cost me $125.00 dollars to get all my Rx's refilled at the local Walmart again while in Las Vegas. I guess what happens in vegas actually stays in vegas. We called security then lost and found and house keeping and the front desk maybe 3 times a day and they kept saying there was nothing turned in and logged in from that room.

We made at least 15 calls to the point that everyone at the front desk knew who I was, especially the Manager, Heather. We were spending our 40th. wedding anniversary and boy or boy was this a stressful vacation. Finally came home yesterday and filled out a lost and found report to the Westgate website on line and within 3 hours, believe it or not and just like magic, lost and found suddenly found my items and called at 5:30 EST, 7 days after leaving the room When I called lost and found when I was there they kept saying to me that everything turned in by housekeeping is cataloged and entered into the computer daily by the next day It took me having to fill out a form 7 days later for them to find my items within 3 hours.

Now I have to pay them $20.35 to ship it back to me. These people don't care.

This series of events ruined our entire vacation. Vikram Bajnath 954 673 9946

Review
#1588125 Review #1588125 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$125
Preferred solution
Let the company propose a solution
1.6
Details
It might sound a good proposition when you first buy a time share from Westgate. They are good sales people. Don't forget you will have to pay maintenance and tax forever, even if you don't use it. You are signing a perpetual agreement (look it up). Unlike a house...
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Review
#1573401 Review #1573401 is a subjective opinion of poster.
Reason of review
Bad quality

Westgate Resorts in Newport News, Virginia - Rudely lying unprofessional staff

Not.only is westgate a dirty timeshare place the.staff is unprofessional and igmoramt.of.you.dont.buy. there agreements says you.can come after 6.months.on a tour amd.you.are.under no.. obligation. I told.the man who sat.me up for a.tour that I had been there before. He.said plenty folks have.too. i.even told.the. sales lady I have been there. The.manager came.to the.table.and.was.very in professional with me said that I was.barred from life from touring when the. Form specifically says.under no. Obligation and you.can back.after 6. Months. The.guy was.very rude. And they are.nothimg but a bunch of.liars. add me.to.the.class.action suit these.lairs are disgustimg rooms are small and dirty.
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Review
#1573068 Review #1573068 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
On May 11th I attended a Timeshare presentation with a friend while on vacation at Westgate Resorts in Orlando Florida . As we both stated that we really weren't interested in purchasing the timeshare they got a little more pushy by sending another representative over...
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Review
#1566549 Review #1566549 is a subjective opinion of poster.
Cons
  • Misleading in the presentation
  • False information we received
  • Being lied too
Reason of review
Not as described/ advertised
Loss
$200
Preferred solution
Full refund
Tags
  • Timeshare sales scam

Contact Westgate Resorts Customer Service

Mailing Address:
Westgate Resorts
2801 Old Winter Garden Road 5601 Windhover Drive
Ocoee, Florida 34761-2965
United States
Phone:
(888) 852-2959
All Westgate Resorts Contacts

Westgate Resorts in Southwest Orange, Florida - Horrible experience with your sales program

1.0
Details
Was promoted something by the sales department and it was never given to me. The manager from that department was very rude. He made me change my mind about buying a timeshare with your company.
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Review
#1563447 Review #1563447 is a subjective opinion of poster.
Reason of review
Poor customer service