2770 N Old Lake Wilson Rd, Kissimmee, FL 34747, USA
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Quality of Accommodation
Quality of Food
Value for money

we got a studio in front of the pool, we wanted to have some rest and it was not possible, loud music until 7 pm, and front desk staff was rude and wanted to charge a fee for changing unit. Manager was not helpful, rude and we didn't agree to pay the cleaning fee for exchange or the internet fees, which i find ridiculous these days.

No good resorts or hotels are changing wifi fees at all these days. Like i said, it was disappointed and i will never ever come back to Westgates anymore, Ridiculous fees for such a big resorts, management should fix these issues.

Product or Service Mentioned: Westgate Resorts Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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