10000 Turkey Lake Rd, Orlando, FL 32819, USA
Not resolved

I booked a room for a few days to get away from hurricane Irma. When the hurricane shifted and Orlando was going to take a beating I tried to cancel but was told that because I missed the 3-day advance cancellation deadline, I would be charged for the first night regardless.

I understand the cancelation fee but in the event of a hurricane? Come on Westgate- have some compassion for the folks just trying to get away from the hurricane.

Product or Service Mentioned: Westgate Resorts Room Booking.

Reason of review: Return, Exchange or Cancellation Policy.

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It appears that you did not do due dilligence. Hurricane Irma was tracked by the weather news for at least 10 days


I tried to rebook due to the hurricane, and I had to pay a $100 rebooking fee. Even though there was a hurricane hitting Orlando. You win worst customer service ever in hospitality.