I booked a room for a few days to get away from hurricane Irma. When the hurricane shifted and Orlando was going to take a beating I tried to cancel but was told that because I missed the 3-day advance cancellation deadline, I would be charged for the first night regardless.
I understand the cancelation fee but in the event of a hurricane? Come on Westgate- have some compassion for the folks just trying to get away from the hurricane.
Product or Service Mentioned: Westgate Resorts Room Booking.
Reason of review: Return, Exchange or Cancellation Policy.