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This company sold us a package that would give us 4 getaways in places all over the world for only $150 or $189 per week. nothing more.. Also, in the package is included one week for free in one of the Westgate resorts. Now, one month later that I am trying to use the...
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1.0
#1133546
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I have never been updated on my Westgate Timeshare in Florida, and I have been trying to get out of it. They have told me over and over that I could not. I have had it over 10 years and I don't even use it. I want out of it. I do not even know if the value has...
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2.3
I liked
  • Nice locations
  • Proximity to disney
I didn't like
  • Pattern of corporate staff disrespect toward the ts owners
  • Poor customer service
  • Mis information
#1132965
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Pressure sales, loud and uncaring environment. Held drivers license and credit card hostage till purchase made. Never received promised tickets to water park. Checked out of hotel due to poor accommodations, noisy and mold. They do not want your business - they only...
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1.0
#1125493
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Westgate Resorts - Son un fraude

Westgate Resorts
#1103949
Yo compre en agosto del 2016 y en los ultimos 5 meses an intentado cobrar cada semanan la mensualudad como hago para cancelar mi contrato
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Westgate Resorts - Pyramid scam

Westgate Resorts
#1099404
I purchased in October 20, 2016 since than all i been doing seem like is dishing out money one deal after another, they dony give up but in June 2017 i was told about $799 maintenance dues and yep i can't do it. Bad enough i felt pressured into buying in the 1st place. Demicha7@aol.com is my email address
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Westgate Resorts - You don't get what u pay for

Westgate Resorts
#1091172
1.8
Details
Stayed at daytona it was a dump to say the least. Staff left at 8 at night gave us a key and said they would be back in morning no maid service just a dump ocean side nice other side scary needless to say if staff left at 8. Called westgate they did nothing. They promised we could get ocean front well if we pay extra first time in11 years we finally got one
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Facilities and Services
Location
Price Affordability
Quality of Accommodation
Quality of Food
Staff
Value for money
Website

Westgate Resorts - Beware liars

Westgate Resorts
#1089411
Went to go look at a timeshare ,for the free money, tickets ,just to vist a timeshare was'nt planning on buying try to pressure you in a sell we refuse and left.got a call august,18,2017 telling us we own property never brought his name is john ,refuse to give ys his last name,telling us we have property there which is a lie ask all kinds if personal information beware.
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Had an absolutely horrendous stay at Westgate Resort. First of all I didn't know it was a timeshare Resort so that's selling crap they try to do why I was checking into my room was absolutely horrendous what a waste of time. Upon checking in the room the room had a...
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Anonymous
PEMCO

Which Westgate resort in Orlando are you referring to?

2.0
#1122752
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I would like to join. Their lies and deceit needs to stop. It's an unfair contract with ridiculous fees. The 2 bedroom villa we paid to stay at was falling apart when we used our share this past summer. Our 2 bedroom was separated, my niece had to be on the floor...
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Anonymous
PEMCO

Your complaint didn't state what you purchased (fixed week, floating week, or points). If you purchased a fixed week, and if you were staying at your home resort during your ...

1.2
#1107436
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We own 4 premium units at Westgate Town Center and exchanged for a unit at Flamingo Bay Las Vegas Resort one week ago. The unit we were given, a 2 bedroom villa, should not have been given to anybody. Our first floor unit had no sound deadening flooring above us and...
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Anonymous
PEMCO

I owned a TS at Westgate Towers in Kissimmee for more than 20 years. During that time I never received notification that Westgate Resorts was turning-over the Association to ...

1.9
I liked
  • Location
I didn't like
  • Quality of room and room service
#1103924
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They never have the date you want available, and you cant get a refund. So I had to keep postponing it to accommodate my partners and I work schedule. Finnally, we are ready to go and Hurricane Irma hits Miami Beach where we was to go. Despite this, still no refund....
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1.0
#1100602
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I booked a room for a few days to get away from hurricane Irma. When the hurricane shifted and Orlando was going to take a beating I tried to cancel but was told that because I missed the 3-day advance cancellation deadline, I would be charged for the first night...
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Anonymous
PEMCO

It appears that you did not do due dilligence. Hurricane Irma was tracked by the weather news for at least 10 days

Anonymous
Carmen Costomiris

I tried to rebook due to the hurricane, and I had to pay a $100 rebooking fee. Even though there was a hurricane hitting Orlando. You win worst customer service ever in hospit...

#1098617
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Mgr was very rude! Did not get room that was reserved for strip view. Bath tub did not drain, had standing water! Room service was nasty both attitude and taste wise. Food cold by the time we got it. And also took 2 hrs to come! Had to wait 24 hrs to get a different...
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Anonymous
PEMCO

I believe the fire was a result of a hotel guest BBQ in the room/balcony. Thus, you cannot hold Westgate Resorts responsible for the fire. The absence of a strip view is a l...

1.4
#1094327
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My husband and I have been owners of Westgate since 2004. We have always had great trips with Westgate. The buildings we have resided in while on our trips were excellent. The worst thing we ever had was at Branson Lakes, and that was a cracked floor tile in the...
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Anonymous
PEMCO

If I understand your complaint correctly, Westgate Resorts selected the resort and unit number where your family member vacationed. It was always my experience that Westgate ...

1.0
I didn't like
  • Do not like westgate orlando villas resort
#1093075
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