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2.0 Based on 136 reviews
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  • Customers like
    • Location 10
    • Amenities 6
    • Places showed to us 5
  • Customers don't like
    • Lies 13
    • Fees 11
    • Your pushy sales men that dont take no for answer 6

THEY WANT ME TO PAY FOR MY BURNT DOWN TIMRSHARE,WHEN WILL I BE ABLE TO USE WHAT I HAVE A DEED FOR.MY UNIT IS ASHES,THEY HAVE INSURANCE AND I WANT MY EQUITY PAID TO ME AND LET SOMEONE ELSE SUFFER WITH THESE PEOPLE THAT RIPPED ME OFF. NEVER ABLE TO STAY IN MY UNIT OR A CLEAN UNIT. LOVE GATLINBURG, BUT HATE WRSTGATE,HAD TO RENT A CABIN IN SEPTEMBER, THEY HAD NO UNITS AVAILABLE, CALLED 5 MONTHS IN ADVANCE.STAY AWAH FROM WESTGATE. Read more

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It would be a better rating if they had better communication and understanding of our situation, I was supposed to check in on Monday I know it is not there fault there was a fire. But they were aware of what was going on and I did not receive a call saying there was any problems or any thing. I drove 12 and a half hours to get there with no place to stay. They do not want to refund my money they keep telling me to reschedule. I am not rich and... Read more

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I am a Westgate Owner. We bought into the Time Share because my Sister in law owned her Time Share for 15 yrs. We always loved going with her, always had a Great Experience! Five Years ago we went to Tennesse, we decided to buy! We have always had a very Pleasant Staff help us, if there were ANY problems with our Accomodations...they sent someone right away to solve the problem. Yes, the "meetings" you must go to for them to "pitch their sales",... Read more

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Hola yo acabo de comprar un tiempo compartido hace como 3. Días los llame para cancelar y trataron x todos los medios bajarme el precio cuando les dije q no. Y les pregunte los pasos a seguir para cancelar solo me dijo en los papeles q me dieron ayi lo podría encontrar y yo le dije xfavor dígame en cual d las páginas xq no me defiendo bien *** el inglés y grosera me dijo búscalo ayi esta. Xfavor alguien q ya pasó x todo esto que me diga antes q... Read more

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I stayed at the Westgate resort in Kissimmee. I was told i needed to attend a 90 minute presentation to view their timeshare. I was ok with that and was planning to tour the property. The incredibly rude and rediculous looking sales man that they put me with was acting as if i was wasting his time because he was "at work". He said he didn't like my body language called me guarded and said he couldn't get a word out of me. It was obvious i wasn't... Read more

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Do not stay at this resort! I was charged $300 without my consent or knowledge. I was completely insulted by a terribly rude sales manager. These people are rude thieves. Read more

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Do not buy into Westgate. If you do you are in for a long ride through ***. You can never book a week they are never available. The low life's for $99 get the time the owners are paying for. They do not want to help you,it is always the same bs line and you have to move your time to fit them and you can't ever get a vacation time you want. Stay away!!!!!!!!!!!!!!!!

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We were approached about Westgate..we immediately told them if it was a timeshare pitch we were NOT interested. We were assured that it was not a timeshare...we would eat a complimentary breakfast and then complete a 20 question survey and get tickets for a show. When we arrived at Westgate we were told that we had to attend a 90 minute timeshare pitch. Needless to say we were more than pissed..we did not stay for anything and left. These... Read more

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They are absolutely *** artist and pushy I will never go back. Bought time share and was promised the world showed up fo my week room was not what I was sold and spent at least a full day complaining to them and explaining I do not want to upgrade I want out they laughed and said I signed a contract as they do every time I have called to complain have paid for 5 years and stayed once will never go back Read more

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Westgate Vacation Villas Treat Customers as Valuable Commodities We read online that Westgate Resorts are pushy and relentless at their Resort marketing presentations. However, this was FAR from TRUE. After arriving we were asked if we wanted to attend a presentation in return for owners privileges which included a variety of activities at the facility, reduced water park tickets and $75 and a free breakfast with no obligation to buy anything.... Read more

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